Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gabriel Chavez

Gabriel Chavez

October 3, 2026

5  out of  5
rating by Gabriel Chavez
"Britney was very outgoing and nice. Took care of business and got me done within a hour."
Profile photo of Felix Hernandez

Felix Hernandez

October 2, 2026

5  out of  5
rating by Felix Hernandez
"Brittany answered my call within 2 rings and her personality was what kept me engaged. I have shopped around for quotes and Ana Borego State Farm was by far the best quote. I originally send my daughter to your agency and Adam got her an incredible rate and was super professional. Thank you Brittany for a great conversation and the recommendation for dinner tonight at a local restaurant."
Profile photo of Robert Chumley

Robert Chumley

October 2, 2026

5  out of  5
rating by Robert Chumley
"I had a great experience working with Brittany at State Farm. She was friendly, professional, patient, and genuinely took the time to make sure I understood everything. She went above and beyond to answer my questions and made the entire process easy and stress-free.

Brittany truly cares about her customers and treats people with respect. It’s clear that she takes pride in what she does and wants to make sure people are taken care of. I would definitely recommend Brittany to anyone looking for someone trustworthy and helpful at State Farm!"
Profile photo of Kristen Black

Kristen Black

October 1, 2026

5  out of  5
rating by Kristen Black
"It was really good better than the other State Farm’s I also liked how Brittany Chumley was really kind and she didn’t interrupted like the other ones I went to she is a good worker I’ll go there again"
Profile photo of Lola Cox

Lola Cox

August 27, 2026

5  out of  5
rating by Lola Cox
"I really love the people that meet our insurance needs.Such a pleasant environment.Wouldnt trade them.Anna Borrego and staff rocks.💖💖💖"
We responded:
"It is our pleasure to work with you, Lola! We appreciate you and the review."
Profile photo of Amethyst Berryhill

Amethyst Berryhill

August 12, 2026

5  out of  5
rating by Amethyst Berryhill
"All of the employees that I've spoken have been very helpful, but I wanted to especially thank Adam today! He was very professional, kind, helpful, and explained a change in policy in a way that was easier for me to understand. Good job guys!

Update: Raeleigh is always super helpful as well! I appreciate the great customer service."
Profile photo of Jeremiah Ramirez

Jeremiah Ramirez

July 9, 2026

5  out of  5
rating by Jeremiah Ramirez
"I am beyond happy to have State Farm back in my life! They have always been so caring and so respectful! Thank you Ana, and Adam for creating such a great team!"
Profile photo of Nancy Higgins

Nancy Higgins

July 7, 2026

5  out of  5
rating by Nancy Higgins
"Wonderful service at state farm insurance"
Profile photo of Jeanette Gamez

Jeanette Gamez

May 12, 2026

5  out of  5
rating by Jeanette Gamez
"Ana Borrego did an amazing job I’m very happy I made this switch thank you"
Profile photo of Mike Walden

Mike Walden

April 7, 2026

5  out of  5
rating by Mike Walden
"Emily was very helpful and went above beyond my expectations. She was able to answer all the questions I had and also provided me the information that I needed to make an informed decision."
Profile photo of Cathy Widener

Cathy Widener

February 13, 2026

5  out of  5
rating by Cathy Widener
"Great service!!"
Profile photo of Rebecca Cazares

Rebecca Cazares

February 4, 2026

5  out of  5
rating by Rebecca Cazares
"I was interested in renters insurance. I noticed Angelica had several post of services offered at her work. I contacted her and she sent me a quote, which was half of what my current insurance company was charging. She was very professional, proficient and friendly with no pressuring me into buying a policy. I will definitely be referring anyone that I know to give her a call."
Profile photo of Isabel Gladney

Isabel Gladney

January 8, 2026

5  out of  5
rating by Isabel Gladney
"On my way to work, my car suddenly stalled in front of a traffic light during the lunch rush hour. I was needing to move my car from the street and could not immediately locate the number for roadside assistance. I called my State Farm agents office and thankfully Alexia Macedo answered and gave me the information I needed as well as reminding me to turn on my hazard lights. Alexia was very helpful with everything and really made a big difference in me staying calm. Thank you so much to Alexia Macedo and State Farm."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ana Borrego’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Nick Teran

Nick Teran

November 14, 2025

1  out of  5
rating by Nick Teran
"Insurance premium went from $300 per month to over $1,000 per month. Wrote Ana about this two days ago and have yet to receive a response. This is one of the MANY issues we have had with this firm. I need someone to respond immediately."
Profile photo of Chloe Torres

Chloe Torres

October 16, 2025

5  out of  5
rating by Chloe Torres
"Angelica was absolutely amazing! She made switching insurance so effortless — she was incredibly helpful, knowledgeable, and made the entire process a breeze!"
We responded:
"Thank you, Chloe! Angelica is a great asset in our office & always makes switching as easy as possible. "
Profile photo of Cory Taylor

Cory Taylor

September 12, 2025

5  out of  5
rating by Cory Taylor
"One of the best insurance agents I’ve ever dealt with! I would recommend her to any and all of my family members and friend"
We responded:
"Thank you, Cory! We appreciate your feedback! "
Profile photo of Rene Mendez

Rene Mendez

August 28, 2025

5  out of  5
rating by Rene Mendez
"Ana and her staff r great and helpful when needed ... Thank u Ana"
We responded:
"Thank you Rene! We appreciate you being a loyal customer for many years! "
Profile photo of HILBERTO HOOKS

HILBERTO HOOKS

July 21, 2025

5  out of  5
rating by HILBERTO HOOKS
"Zoe is awesome. She is very knowledgeable and professional. Definitely an asset to this business."
We responded:
"Thank you for the kind words! "
Profile photo of Ashley Dees

Ashley Dees

July 14, 2025

5  out of  5
rating by Ashley Dees
"Switched policies from another carrier and Zoey made it seamless, easy, and fast! Very kind and professional as well."
We responded:
"Thank you, Ashley! Switching insurance can be stressful and we make it a top priority to make it a seamless process!"
Profile photo of Darla Edwards

Darla Edwards

June 9, 2025

5  out of  5
rating by Darla Edwards
"Wonderful people!!"
We responded:
"Thank you, Darla! We sure appreciate you! "
Profile photo of Mayela Rochel

Mayela Rochel

March 20, 2025

5  out of  5
rating by Mayela Rochel
"Recién me mude de Ilinois a Lubbock Texas y my sorpresa y agradecimiento de encontrar personal muy amable y con distinción de profesionalismo , que se toman el tiempo de explicarle cada detalle y lo que le biene bien en sus seguros de casa y autos ,recomendados 100% !!
Gracias a Dios me encontré con la oficina de Ana BORREGO State Farm,
Y al agente Sr. Adam que tomó su tiempo de darnos detalles de tener un buen seguro de nuestra casa 🏡 y autos..
Mil gracias!!"
We responded:
"Muchas gracias, Mayela! Aqui con gusto para servirle! "
Profile photo of L. M.

L. M.

February 28, 2025

5  out of  5
rating by L. M.
"Julie helped me set up my billing for a month to month cycle today and she was very easy to work with, clear in her requests for necessary information, and very kindly followed up with me to make sure I received the email she sent me. I have had nothing but wonderful interactions with everyone at Ana's office!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Josette Gladhill

Josette Gladhill

January 8, 2025

5  out of  5
rating by Josette Gladhill
"Angela was so helpful and Informative even found discounts I didn’t know about! Best around!!"
We responded:
"Thank you for the 5-star review, Josette! Here on State Farm Agent Ana Borrego’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Nick Juarez

Nick Juarez

December 25, 2024

5  out of  5
rating by Nick Juarez
"Ana Borrego and her team are fantastic! They consistently provide exceptional service, answering all my concerns and questions promptly and thoroughly. It's clear that they genuinely care about their clients and strive to make the insurance process as smooth and stress-free as possible. Whether it's explaining coverage options or assisting with a claim, they are always patient, professional, and knowledgeable. I highly recommend Ana Borrego to anyone in Lubbock looking for reliable and customer-focused insurance services!"
Profile photo of Brady Sayama

Brady Sayama

October 27, 2024

5  out of  5
rating by Brady Sayama
"Ana and her team are awesome. Always there when needed and very helpful!"
We responded:
"Thank you, Brady! "